Privacy Policy

Who we are

PangaSocials (pangasocials.com) is a social media management platform based in Nairobi, Kenya ("we", "us"). You can reach us at hello@pangasocials.com or WhatsApp +254 (0) 784 155 512.

What we collect

When you sign up we collect your business name, contact person, email address and WhatsApp number, plus your answers to our short onboarding questions. When you connect a social account (Facebook, Instagram, LinkedIn, Google Business and similar networks), we receive and store the access tokens that let us publish and schedule posts on your behalf. We also store the posts, images and schedules you create in your workspace.

How we use it

We use your details to create and run your account, process your subscription payments through PesaPal (M-Pesa or card), send service messages on WhatsApp or email, and provide support. Your social account tokens are used only to provide the scheduling and publishing features you ask for.

What we never do

We do not sell your data. We do not post to your social accounts without content you created or approved. We do not access your private messages or your followers' data beyond what the connected platform's API provides for page management.

Third parties

Payments are processed by PesaPal. Publishing happens through the official APIs of each social network you connect, under their own terms and privacy policies. Our servers are hosted on virtual private servers under our control.

Retention and your rights

We keep your data while your account is active. You may ask us at any time to export, correct or delete your data, see our Data Deletion page. After deletion, only payment records required by Kenyan tax law are retained.

Security

Access tokens and passwords are stored encrypted or hashed. Access to production systems is restricted to authorised administrators.

Contact

Privacy questions or requests: hello@pangasocials.com or WhatsApp +254 (0) 784 155 512.